Order and Shipping

Fast Shipping——Shipping in 72 Hours (working days)

 

How can I order?

Shopping with MuChenWorld is very easy. Follow the steps below:

1.Select the desired category (Vacuum, Mops,Air Purifiersetc.) and the type of product you are looking for (robot vacuums, upright vacuums, cordless vacuums etc.).

2.Browse the product you are interested in and click on the photos for more details. On the product page, you will also find a table with the sizes, the available colors, as well as more information about the material and the prices.

3.After selecting the appropriate color and type, add the product to your cart.You can then continue shopping, or head to the payment page.

4.Select a delivery method(Please note that different weights set different postage rates)

5.Choose a payment method

6.Confirm your order

You will receive a confirmation email shortly after you complete your order. Please also check the Spam folder.

How long do you get new pieces from an exhausted product?

If a product is out of stock, we contact the suppliers to fix the problem. If it is not possible to get new pieces, the product will be removed from the catalog of the site.

Will the product I buy match the one in the photo on the site?

Yes, except for handmade products where small differences are possible.

How can I be sure that I have placed an order?

If you have provided an exact e-mail address, you will receive a confirmation after sending the order. If you do not receive such confirmation, please contact our Customer Service department at support@muchenworld.shop

Can I remove products from my cart?

Yes. You can remove any product added to the cart, as long as you have not completed your order.

Can I cancel my order?

Yes. You can cancel your order as long as its status allows it (before it is sent to you). To cancel an order, please contact us at support@muchenworld.shop

What should I do if I receive a defective product?

MuChenWorld only sells products in perfect condition. In rare cases, when there is a problem with the received product, please contact us at support@muchenworld.shop

What should I do if I receive the wrong product?

If you accidentally receive a product that you did not order, please contact us at support@muchenworld.shop to resolve the issue.

What are the possible payment methods?

We currently offer the following payment methods: Credit card, Paypal. 

Where can deliveries be made?

Orders are sent to the requested address (home or work).

How long does the delivery take?

Orders are delivered within 3-7 working days.

What is the delivery price?

Both the delivery price and product price are adding into the order settlement price.

How to calculate the delivery fee?

The shipping rates are based on item weight.