FAQs

How can I be sure that I have placed an order?

If you have provided an exact e-mail address, you will receive a confirmation after sending the order. If you do not receive such confirmation, please contact our Customer Service department at support@muchenworld.shop

 

Can I remove products from my cart?

Yes. You can remove any product added to the cart, as long as you have not completed your order.

 

Can I cancel my order?

Yes. You can cancel your order as long as its status allows it (before it is sent to you). To cancel an order, please contact us at support@muchenworld.shop

 

What should I do if I receive a defective product?

MuChenWorld.shop only sells products in perfect condition. In rare cases, when there is a problem with the received product, please contact us at support@muchenworld.shop

 

What should I do if I receive the wrong product?

If you accidentally receive a product that you did not order, please contact us at support@muchenworld.shop to resolve the issue.

 

What are the possible payment methods?

We currently offer the following payment methods: Credit card, Paypal.

 

How long does the delivery take?

Orders are delivered within 3-5 working days.

 

How to calculate the delivery fee?

The shipping rates are based on item weights.

	0g-2000g	2001g-5000g	5001g-10000g	10001g-20000g	20001g-31500g	31501g-40000g	40001g-50000g
Poland	$3.68	$3.91	$4.24	$4.34	$4.45	$12.85	$16.47
	0g-2000g	2001g-5000g	5001g-10000g	10001g-15000g	15001g-25000g	25001g-30000g	30001g-40000g
Germany	$5.99	$6.23	$6.58	$7.17	$7.76	$8.35	$21.73
France	$11.69	$12.28	$12.89	$13.72	$14.42	$15.12	$46.05
Spanish	$17.08	$17.67	$18.06	$18.75	$19.22	$20.04	$53.70
Italy	$15.93	$16.52	$16.87	$17.55	$18.00	$18.75	$32.01
	0g-3000g	3001g-20000g	20001g-31500g	31501g-49000g
Bulgaria	$16.19	$27.01	$44.45	$83.04
Romania	$15.21	$21.96	$33.58	$72.17
Slovakia	$5.89	$8.22	$14.23	$52.82
Hungary	$6.34	$8.76	$14.99	$53.57
Greece	$18.60	$34.69	$51.42	$90